Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.

Information You Provide

• Account information (name, email address, phone number)
• Business information (company name, industry, size)
• Communication data (call recordings, transcripts, messages)
• Payment information (billing address, payment method details)
• Support communications and feedback

Information We Collect Automatically

• Usage data (features used, time spent, interactions)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, referring URLs)
• Cookies and similar technologies data

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you.

• Provide and deliver our AI-powered call solutions
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy.

We may share information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: To comply with applicable laws, regulations, or legal processes
• Safety and Security: To protect the rights, property, or safety of our users
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Regular security training for our employees

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

• Account information: Retained while your account is active
• Communication data: Retained according to your subscription plan
• Usage data: Typically retained for up to 2 years for analytics
• Legal requirements: Retained as required by applicable laws

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information.

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how you use our services
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Please refer to our Cookie Policy for more detailed information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: